FAQ’s


When will my meal plan start?

Meal plans will begin on August 31st with a noon brunch as planned for those students who are approved to reside or visit the campus.  An email communication will be sent to all approved students with more information on Dining hours and locations before August 31st.

Fall meal plans for all students will begin on September 25th (or the first day of move-in) with lunch service starting at noon.

A large portion of Dining’s options will be available using our new GET mobile app – be sure to download the app form your apple or android device in the app store before heading to campus.

What meal plan will I be assigned to?

Residential students are automatically assigned and billed for the new Owl Plan if they are living in Courtney, Davis, Dickinson, Lammers, or University Halls as well as those who are identified as Housing Placement Pending (HPP).  There is no alternative plan for Academic Year 20/21. Residential students living in New Hall, and The Apartments,  will be automatically assigned and billed for the On The Go Meal Plan.  Commuter students will not be assigned a meal plan, but have the opportunity to purchase either meal plan at MyHousing/MyDining on MyWestfield.

How do I purchase/Modify my meal plan?

If you would like to purchase or modify your meal plan you will do so by visiting myWestfield then going to myHousing&Dining link before July 30, 2020.  After July 30, 2020, you will need to request and adjustment by going to MyWestfield, select MyHouseing from quick links drop down menu, click the application tab, select Dining plan adjustment application.  Once you submit the application we take 24 hours to make the changes.

What will campus dining be like for those who are on campus starting August 31st?

We will begin using the GET mobile app to allow students to order food via the myMeals location at TJ Bistro.  Students can order customized meals for breakfast, lunch, and dinner and book a contactless pick-up time.  All pickups will be in the foyer area by TJ Bistro (at the scanlon entrance to the Dining Commons) between 12 noon and 6pm everyday.  (Please contact us at Dining@westfield.ma.edu if your commitments require a pickup outside these hours)  All customized meals will be prepared cold for reheating in your room or hot if requested.  meals will include your choice of an entree, two sides, fruit, dessert, and a beverage.  Utensils, condiments, and some fun extras will be provided in each order.  Students can also use the app to order their favorites such as pints of ice cream, chips, candy bars, soups and more using their dining dollars, owl bucks, or a credit card.

Special requests for purchases such as health and beauty or specialty items can be sent to Dining@westfield.ma.edu

If I live off campus or in the local area can I use my meal plan before the September move-in?

To ensure the safety of students and staff on campus, during this time only those approved to reside or visit the campus will be able to use their meal plans.

What is happening to the rollover (carryover) Dining dollars from Spring 2020 semester?

The Rollover dining dollars can be used in any dining location this fall.  They will also roll over into the spring 2021 semester if needed.  They will expire at the end of the 20/21 academic year.

What are Dining Dollars?

Dining Dollars are a dollar for dollar exchange program that comes with a meal plan. Dining Dollars are accepted in the Dining locations on all food and beverage items.  Dunkin Donuts does not participate with the Dining Dollar program. Dining Dollars roll over from fall semester to spring semester.   Any unused Dining Dollars will expire at the end of the spring semester.

Can I change my meal plan?

All meal plans are to be purchased through myHousing&Dining link on the myWestfield page. Changes to meal plans must be done before August 28, 2020. d schedule. Meal plans follow the resident hall schedule and begin on multiyear move-in day.

How do I check my meal plan balance?

You can check your meal plan balance by asking the cashier at the entrance to the Dining Commons to do an inquiry in the CBord system. You can also check your balance online by logging into your CBord account on the GET app.

If I need help or have any concerns, where can I go?

It’s easy to get our attention, and management staff is always available. Do not hesitate to ask for a manager, assistant manager, supervisor or other member of the management team. If you would rather remain anonymous, you are welcome to use our Text and Tell System, we also answer our email Dining@westfield.ma.edu often.  Please reach out any time

Will I receive a refund on the unused portion of my meal plan?

A prorated credit will be sent to the student accounts for the time in which your meal plan was not used.  Students who are approved to reside or visit campus starting on August 31, 2020 will not recieve a credit.

How will the dining families operate this fall?

Westfield State dining services will undergo a significant transformation.  Although food selections will continue to be delicious and plentiful, a takeout format will mostly replace a dine-in experience in the dining commons.due to occupancy restrictions and social distancing mandates, the dining commons hours will be more limited.  Retail location hours and offerings will be adjusted to help support students’ dining needs given the modifications to the dining commons hours.

Will hot meals be one of the options available to students or will all food served be served cold?

There will be plenty of pre-wrapped grab and go items at all locations, but we will have a variety of hot meal options available

How can I get a menu before I go to the Dining Commons?

A daily menu for each Dining Service location can be found at www.westfield.ma.edu/dining.  Dining Commons menus are listed up to ten days in advance and include ingredient lists and nutrition information.

Can I use my friend’s meal plan?

Meal plans are not transferable between students. The meal plan is only for the student to whom it was issued. Keep your student ID card with you at all times to prevent unauthorized use.

Can I use my meal plan to feed my friends?

There are 8 guest swipes with the Owl plan and parents eat free!

I have allergies. Will I be able to eat in the Dining Commons?

Absolutely!  Our Clean Eats station is free of the top eight allergens (peanuts, tree nuts, fish, shellfish, wheat, soy, milk, eggs) and serves delicious food throughout the day. Additionally, all of our food is labeled with the nutrition facts and allergens. You can view a full list of ingredients for all foods online through our menu website. Always remember to inform your server if you have any food allergies!

Can I get help with my special dietary needs?

Yes! Our full-time executive Chef Mary Reilly can provide individual counseling regarding individual dietary needs to students on the meal plan. To discuss issues such as lactose intolerance and food allergies, you may make an appointment by calling (413) 572-5300 xt. 4027 or via e-mail: mreilly@westfield.ma.edu.

What is the “Get Well” meal program?

We offer a “Get Well” option if you’re feeling under the weather. Our package includes your choice of soup and comes with crackers, tea, juice, pretzels, fruit and your choice of Ginger Ale or Gatorade. Place your order on the GET APP and have a roommate, friend or relative pick it up for you.

What happens if I lose my Student ID card?

To prevent unauthorized use of your lost or stolen ID card, you must notify the Campus Card Office by calling (413) 572-8184 or visiting the Campus Card Office in Wilson Hall, Room 124B. The cost to replace a Student ID card is $30.00.

What happens to my unused meals at the end of the semester?

Unused meals are forfeited at the end of each week. There are no refunds for unused meals. Current meal plan prices reflect the fact that not all students consume all meals available on their plan.

Are there any job opportunities at Dining Services?

Student employees are an essential part of our operation. Convenient on-campus locations, flexible hours and the opportunity for student supervisory positions are just a few of the benefits of working in Dining Services. For student employment opportunities, review available positions on our website: http://Westfield.interviewexchange.com.