FAQ’s


Why switch to a self-operated food services program at Westfield State University?

Westfield State University, as part of a larger commitment to healthy, sustainable and delicious food, made the decision to switch from a contract food service provider to self -operation. As a self-operated dining program, Westfield State will enjoy greater autonomy with respect to menu and service. The goal of Westfield State Dining Services is to contribute to the campus life experience by providing a variety of healthy and flavorful meals while building a community around food.

 How is the new food service delivery model different from the former food service program?

Westfield State Dining Services will launch based on the decade-long UMass Amherst Dining model, which represents a significant shift in philosophy and service model. The new program will feature farm-to-fork, sustainable meal options for our campus community, providing more nutritious ingredients purchased from local and regional providers. Food will be fresh, customized with global influences. Westfield State Dining Services will continue to build campus relationships, train and develop staff and promote student involvement.

 Where is the financial support to launch the self-operated Westfield State Dining Services?

The university recently received a $250,000 grant from the Henry P. Kendall Foundation to assist with this important transition. The ongoing financial support will be revenue generated by students participating in the meal plan and retail sales. It is hoped that as quality and service continue to improve, so will participation levels.

 

 Were any personnel affected by the switch in service?

This summer, consistent with years past, seasonal lay-offs affected some food service staff employed by Sodexo (contracted food services provider prior to July 1, 2016). The university will fill the new positions with former Sodexo employees who are interested and qualified in joining the Westfield State Dining Services team. Hiring will be ongoing in the coming weeks as we fill the positions with employees to ensure Westfield State Dining Services’ success. The new program will also create additional job opportunities for Westfield State students and more fully utilize their financial aid work study awards.

 

How can I find out more about Westfield State Dining Services?

Updates will be added to the Westfield State Dining’s webpage on a regular basis. Visit http://www.westfield.ma.edu/dining and select “Updates” from the main menu.

 Are there any job opportunities at Dining Services?

Student employees are an essential part of our operation. Convenient on-campus locations, flexible hours, and the opportunity for student supervisory positions are just a few of the benefits of working in Dining Services. For student employment opportunities, review available positions on our web site: http://westfield.interviewexchange.com/jobofferdetails.jsp?JOBID=75725

 If I need help or have any concerns, where can I go?

It’s easy to get our attention and management staff is always available, so do not hesitate to ask for a manager, assistant manager, supervisor or chef directly. Please see our Contact Us page for contact info for our Management Team. If you would rather stay anonymous, fill out a comment card in the Dining Commons.

What are Dining Dollars?

Dining Dollars are a Dollar for Dollar exchange program that comes with a meal plan.  Dining Dollars are accepted in the Dining Commons, Ely Harvest, Wilson Café, Garden Café and TJ Bistro. Any unused Dining Dollars will expire at the end of the semester.

 What meal plan will I be assigned to?

Students are automatically reassigned and billed for the meal plan they were on in the previous semester with the exception of first-year and transfer residential students who are assigned the 19 Meal Plan. Residents of New Hall, Apartments and Lansdowne as well as commuters are not required to have meal plans, if you would like to purchase one, please do so by visiting student accounts. When residents move to non-mandatory housing, they are instructed by Residential Life to notify student accounts if they wish to change/drop the meal plan.

Can I change my meal plan?

Students are allowed to adjust their meal plan through the first three weeks of classes. The last day to add, drop or change meal plans for the Fall semester is Sept. 12.

 Can I get help with my special dietary needs?

Yes! Our full-time Registered and Licensed Dietitian, Lauren Smith, can provide counseling, regarding nutrition and individual dietary needs, such as lactose intolerances and food allergies, to students on the meal plan, free of charge. You may make an appointment by calling (413) 572-4063 or via e-mail: lsmith@westfield.ma.edu