FAQ’s


What meal plan will I be assigned to?

Students are automatically reassigned and billed for the meal plan they were on in the previous semester with the exception of first-year and transfer residential students who are assigned the Unlimited Meal Plan. Residents of New Hall, Apartments and Lansdowne as well as commuters are not required to have meal plans. If you would like to purchase one, however, please do by visiting Student Accounts. When residents move to non-mandatory housing, they are instructed by Residential Life to notify Student Accounts if they wish to change/drop the meal plan.

 

What are Dining Dollars?

Dining Dollars are a dollar for dollar exchange program that comes with a meal plan. Dining Dollars are accepted in the Dining Commons, Ely Harvest, Wilson Café, Garden Café and TJ Bistro. Any unused Dining Dollars will expire at the end of the semester.

 

Can I change my meal plan?

All meal plans are to be purchased through Student Accounts only. Changes to meal plans must be done during the first three weeks of the semester and follows the housing refund schedule. Meal plans follow the resident hall schedule and begin on multiyear move-in day.

 

How do I check my meal plan balance?

You can check your meal plan balance by asking the cashier at the entrance to the Dining Commons to do an inquiry in the CBord system. You can also check your balance online by logging into your CBord account.

 

If I need help or have any concerns, where can I go?

It’s easy to get our attention, and management staff is always available. Do not hesitate to ask for a manager, assistant manager, supervisor or other member of the management team. If you would rather remain anonymous, you are welcome to fill out a comment card in the Dining Commons.

 

How can I get a menu before I go to the Dining Commons?

A daily menu for each Dining Service location can be found at www.westfield.ma.edu/dining.  Dining Commons menus are listed up to ten days in advance and include ingredient lists and nutrition information.

 

Can I take my food “to go” from the Dining Commons?

We offer unlimited dining while in the Dining Commons, and no food or beverages may be taken out of the building. However, we do offer “Grab and Go” meal swipes at TJ Bistro and late night in the Marketplace.

 

Can I use my friend’s meal plan?

Meal plans are not transferable between students. The meal plan is only for the student to whom it was issued. Keep your student ID card with you at all times to prevent unauthorized use.

 

Can I use my meal plan to feed my friends?

There are 15 guest swipes with the Unlimited Plan, 9 guest swipes with the Basic Plan and on all three plans parents eat free!

 

I have allergies. Will I be able to eat in the Dining Commons?

Absolutely!  Our clean Eats station is free of the top eight allergens (peanuts, tree nuts, fish, shellfish, wheat, soy, milk, eggs) and serves delicious food throughout the day. Additionally, all of our food is labeled with the nutrition facts and allergens. You can view a full list of ingredients for all foods online through our menu website. Always remember to inform your server if you have any food allergies!

 

Can I get help with my special dietary needs?

Yes! Our full-time Registered and Licensed Dietitian Lauren Smith can provide individual counseling regarding nutrition and individual dietary needs to students on the meal plan. To discuss issues such as lactose intolerance and food allergies, you may make an appointment by calling (413) 572-5300 xt. 4063 or via e-mail: lsmith@westfield.ma.edu.

 

What is the “Get Well” meal program?

We offer a “Get Well” option if you’re feeling under the weather. Our package includes your choice of soup and comes with crackers, tea, juice, pretzels, fruit and your choice of Ginger Ale or Gatorade. Call (413) 572-5472 to place your order and have a roommate, friend or relative pick it up for you.

 

What happens if I lose my Student ID card?

To prevent unauthorized use of your lost or stolen ID card, you must notify the Campus Card Office by calling (413) 572-8184 or visiting the Campus Card Office in Wilson Hall, Room 124B. The cost to replace a Student ID card is $30.00.

 

What happens to my unused meals at the end of the semester?

Unused meals are forfeited at the end of each semester. There are no refunds for unused meals. Current meal plan prices reflect the fact that not all students consume all meals available on their plan.

 

Are there any job opportunities at Dining Services?

Student employees are an essential part of our operation. Convenient on-campus locations, flexible hours and the opportunity for student supervisory positions are just a few of the benefits of working in Dining Services. For student employment opportunities, review available positions on our website: http://Westfield.interviewexchange.com.