Staff Directory

Christopher Hirtle, Chief Information Officer
Anne Briggs - Executive Secretary
Betty Desnoyers - University Switchboard Operator
Matt Misiaszek - Coordinator of Audio-Visual Services
Dan Walker - Coordinator of Audio-Visual Services
Ernest Iannaccone - Technical Director

Rudy Hebert, Director, Administrative Systems
Marty Tyler - System Administrator
Eric Patrick - Database Administrator
James Porreco - Reporting Analyst
Barbara Sabadosa - Systems Analyst
Justin Hamel - Programmer
Thomas Galanis - Portal Manager

Aaron Childs, Associate Director, Infrastructure Services
Paul St. Sauveur - E-mail Administrator
Andy Katafiasz - Server Specialist
Tom Casartello - Wireless Administrator

Nicholas P. Wojtowicz, Associate Director, Academic Services
Scott Clark - User Support Technician
Doug Pliska - User Support Technician
Andrew Dalesandro - User Support Technician

Mark St. Jean, Coordinator of Video Production and Television Operations
Melissa Sullivan - Video & Television Operations Production Technician

How to Contact Us:

• Faculty / Staff
  During regular Help Desk hours (Monday thru Friday, from 8:00am to 5:00pm), call extension 4357 (H E L P) from any extension on campus. Although Help Desk is not available as a direct-dialed number from off campus, there are various ways to easily get assistance when you need it from off campus, either during or after normal working hours. Call (413) 572 - 5300 and select extension 4357. Call your WSC voicemail account via your office extension or by dialing (413) 572 - 5771, then transfer to extension 4357. Outside regular business hours, you may contact the IT After-Hours Remote Telephone Support Line at (413) 427 - 2624 or *1999 from any extension on campus.
  IMPORTANT! This Remote Telephone Support Line is for faculty/staff telephone support only.
• Students
  Our ResNet Help Desk is available from 9:00am to 5:00pm, Monday thru Friday, at extension 5528. Our ResNet Help Desk is located next door to the One Card Office in the Cafe in Wilson Hall. The ResNet staff can help you with your connection to our network. This includes help with our Campus Manager software, Microsoft Windows and Macintosh updates, virus removal, and residence hall network connectivity. Hardware related issues must be handled by the manufacturer of your computer. Third party software issues also must be handled by the manufacturer.