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Information Technology Services (ITS)


The Information Technology Services (ITS) department is responsible for maintaining the University's enterprise information systems and infrastructure. ITS consists of two units, the Administrative Systems and Infrastructure Services units. ITS is also responsible for the campus's NEC voice telecommunications system. ITS reports to the Vice President for Administration and Finance and is headed by the Chief Information Officer.

Administrative Systems
The Administrative Systems group provides both technical and functional support within the current student, finance and alumni areas of the Oracle driven Banner software suite. These responsibilities entail, but are not limited to, ensuring that the latest software and hardware related updates are in place, web for students and faculty support, SQL script development, report writing, as well as evaluating new functionality features of the latest software and hardware that would benefit the Banner user community.

Infrastructure Services
We implement, develop and maintain a highly scalable, accessible and secure infrastructure environment that supports cutting edge technology, academic demands and supports the mission of Westfield State University. Infrastructure Services is primarily responsible for Active Directory services, e-mail services, LAN, WAN and wireless connectivity as well as enterprise-level backup and restoration.

Information Technology Services is also responsible for the university's telephone and cable TV infrastructure.

If you are looking for Academic Information Services which includes Ely Library, the Technology Support Desk, University Media Services, Video Production & Television Operations, and the Center for Instructional Technology, click here.


End-user support and network troubleshooting: Technology questions, support requests, and troubleshooting requests should be directed to the Technology Support Desk. The Support Desk can be reached at ext. 4357. Student support requests should be directed to the Student Technology Support Desk located in Ely Library. The Student support desk can be reached at ext. 5528.

PLATO: PLATO questions should be directed to the Center for Instructional Technology at ext. 8130.

Telephone system: Work orders involving telephone service including moves should be submitted via the SchoolDude work order system. For other questions regarding telephone service contact Anne Rios or Alan Blair. For emergency situations or to report outages after normal business hours please contact Public Safety.

Cable TV (service only): Work orders regarding cable TV service including requests for drops should be submitted via the SchoolDude system. For other questions contact Anne Rios or Alan Blair. All questions and work requests regarding physical television sets including troubleshooting, installation, and connection should be directed to University Media Services. Please also contact Media Services for cable TV patch cords.

Building Network Cabling (Physical Repairs and New Drops Only): Work orders for  physical repairs to network jacks or cabling and requests for new network drops should be submitted thru the work order system. The SchoolDude system should only be used for physical damage to network cabling or jacks. Trouble with internet connectivity and network applications should be reported to the Technology Support Desk.

Department Spotlight

Emergency Notification System

In case of an emergency, Westfield State University has an Emergency Notification System to rapidly communicate with students, faculty, and staff by sending:

  • voice messages to all on-campus phones,
  • emails to all Westfield State University email addresses,
  • text/voice messages to cell phones.

Sign up for Emergency Alerts