Information Technology Services (ITS)


The Information Technology Services (ITS) department is responsible for maintaining the University's enterprise information systems and infrastructure. ITS consists of two units, the Administrative Systems and Infrastructure Services units. ITS is also responsible for the campus's NEC voice telecommunications system. ITS reports to the Vice President for Administration and Finance and is headed by the Executive Director for Information Technology Services.

Administrative Systems
The Administrative Systems group provides both technical and functional support within the current student, finance and alumni areas of the Oracle driven Banner software suite. These responsibilities entail, but are not limited to, ensuring that the latest software and hardware related updates are in place, web for students and faculty support, SQL script development, report writing, as well as evaluating new functionality features of the latest software and hardware that would benefit the Banner user community.

Infrastructure Services
We implement, develop and maintain a highly scalable, accessible and secure infrastructure environment that supports cutting edge technology, academic demands and supports the mission of Westfield State University. Infrastructure Services is primarily responsible for Active Directory services, e-mail services, LAN, WAN and wireless connectivity as well as enterprise-level backup and restoration.

If you are looking for Academic Information Services which includes Ely Library, the Technology Support Desk, University Media Services, Video Production & Television Operations, and the Center for Instructional Technology, click here.

Technology questions, support requests, and troubleshooting requests should be directed to the Technology Support Desk. The Support Desk can be reached at ext. 4357. Student support requests should be directed to the Student Technology Support Desk located in Ely Library. The Student support desk can be reached at ext. 5528. PLATO questions should be directed to the Center for Instructional Technology at ext. 8130.

Department Spotlight

Emergency Notification System

In case of an emergency, Westfield State University has an Emergency Notification System to rapidly communicate with students, faculty, and staff by sending:

  • voice messages to all on-campus phones,
  • emails to all Westfield State University email addresses,
  • text/voice messages to cell phones.

Sign up for Emergency Alerts

Department Announcements

February 24, 2015

Information Technology Services will be replacing our existing voicemail system beginning at 5:00 p.m. on Tuesday, March 10, 2015.  The new system will be housed in a virtual environment allowing more flexible utilization, upgraded technology and more sustainable environment. 

Some of the significant changes within our new system are listed below:

         Individual voicemails (not department voicemails) will be sent as an attachment to your WSU email account.
         There will also be a copy of the voicemail saved in the voicemail system and they will be deleted from the voicemail system after 35 days automatically.  They will remain in your email as long as you do not delete them, allowing you greater flexibility for retention of your voicemail and reduces the need for costly amounts of storage to house the voicemails.
         None of the existing voicemails saved in your current voicemail will be migrated to the new system.

Instructions will be sent on how to setup your new voicemail in the new system.  You will need to setup your new voicemail prior to 12:00 p.m. on Thursday, March 12, 2015 or YOU WILL NOT HAVE VOICEMAIL after the cutover to the new system is completed.

Fac/Staff & Student Services

Faculty & Staff Only

IT Staff Only


myWestfield is a secure site providing students, faculty and staff with world-class services, featuring a one-stop shop for checking e-mail, class registration, Internet and Intranet services. It will eliminate the need to log into different areas and services to access your life here on campus. Simply log in using your e-mail username and password and thatʼs it.