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Westfield Refund FAQ

The key to faster refunds is a click away!

Westfield State University has partnered with BankMobile, a financial services company focused solely on higher education, to offer faster delivery of refunds. You now have more choices for receiving your Financial Aid or school refunds. To select how you want to receive your refund, choose the refund preference that is right for you. With this service on your campus, it’s natural that you may have some questions. Below are answers to some of the most frequently asked questions about the new refund process through BankMobile.

1. How are refunds from Westfield State University delivered to students?

Refunds are delivered via the option selected through the student portal. Once your refund preference is selected, funds are sent from Westfield to BankMobile, who then disburses the refunds according to your selection.

2. I don’t think I will ever get a refund. Why is it important to select a refund preference?

Although you might not currently expect a refund from Westfield State University, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from the University ensures you’ll always receive your refunds in a timely manner.

3. What if I already selected a refund preference?

Even if you’re already receiving a refund from Westfield State University, please select your refund preference as soon as possible. It only takes a minute to select your refund preference and helps you avoid any delays in getting your refund.

4. What are my options for receiving Financial Aid or other refunds?
  • DEPOSIT TO AN EXISTING ACCOUNT – Money is transferred to an existing account the same business day BankMobile receives funds from the school. Typically, it takes 1 – 2 business days for the receiving bank to credit the money to your account.

  • DEPOSIT TO A BANKMOBILE VIBE CHECKING ACCOUNT – If you open a BankMobile Vibe checking account (upon identity verification), money is deposited the same business day BankMobile receives funds from the school.

5. Can I have my refund deposited to another bank account?

Yes. You may have your refund deposited to the account of your choice. During the selection process, select “Deposit to another account” for your refund preference.

6. What exactly is the BankMobile Vibe account?

Through unique features and functionality designed  exclusively for students, BankMobile Vibe empowers and  guides students in their pursuit of financial and academic success. Plus there’s no monthly fee for students.

There are no ATM fees, thanks to over 55,000 fee-free
Allpoint ATMs.

Stamp your way to success! Get rewarded for your smart moves in and out of the classroom with the Passport recognition program.

Manage money in minutes with Money Meter, the BankMobile Vibe accounts interactive budgeting tool.
Use it to:

  • Track your spending
  • Set up monthly budgets in multiple categories
  • Monitor your cash flow
  • View your spending history

Make bill-paying faster, easier and more secure.
With Online Bill Pay you can:

  • Set up recurring payments
  • Manage Bill Pay recipients
  • View payment history

Master your financial universe by setting up reserves to achieve your financial goals. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot.

Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced.

7. How will I know when my Financial Aid or other refund has been direct deposited to my Vibe account?

BankMobile will send an email to the address you entered during activation when your refund has been deposited to your Vibe account. Additionally, you can view the details of your Vibe account by accessing your statement online at or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.

8. Why is the MasterCard logo on my new Vibe account card?

The Vibe account card can be used to make purchases wherever Debit MasterCard is accepted. It is important to note that the My One card is NOT A CREDIT CARD, but rather a
DEBIT CARD backed by the purchasing power of the MasterCard network.

9. What if I have additional questions?

Answers to additional questions along with an activation demo can be found by visiting Additionally, BankMobile offers easy answers to your questions with EasyHelp–our interactive, self-service FAQ database.