Westfield Refund FAQ

The key to faster refunds is a click away!

Westfield State University has partnered with BankMobile, a financial services company focused solely on higher education, to offer faster delivery of refunds. You now have more choices for receiving your Financial Aid or school refunds, including same day deposit to the Vibe account (the fastest and easiest way to gain access to your refund money—literally the same day Westfield State University releases it). To select how you want to receive your refund, visit WestfieldRefund.com and enter your Refund Key code to choose the refund preference that is right for you. With this service on your campus, it’s natural that you may have some questions. Below are answers to some of the most frequently asked questions about the all-new refund process through BankMobile.

1. How are refunds from Westfield State University delivered to students?

Refunds are delivered via the option selected when entering your Personal Code code online by visiting WestfieldRefund.com. Once your refund preference is selected, funds are sent from Westfield to BankMobile, who then disburses the refunds according to your selection. If you want the fastest access to your money, simply choose to have your refunds deposited directly into the Vibe account—a fully functioning FDIC Insured checking account. (Please note: In order to receive your refund in a timely manner, you will want to SELECT YOUR REFUND PREFERENCE as soon as your Personal Code arrives in the mail.)

2. How do I get my Personal Code?

You will receive a refund selection kit in the mail from BankMobile at your primary address on file with Westfield State University, containing your Personal Code. (Look for the green envelope!)

3. I don’t think I will ever get a refund. Why is it important to select a refund preference?

Although you might not currently expect a refund from Westfield State University, we may have a refund for you in the future. After all, it may be necessary to drop a class, a class may be cancelled or you may simply receive a scholarship or assistance you were not anticipating. Selecting your preferred method to receive refunds from the University ensures you’ll always receive your refunds in a timely manner.

4. What if I already selected a refund preference?

Even if you’re already receiving a refund from Westfield State University, please activate your refund preference as soon as you receive your Personal Code! It only takes a minute to activate your refund preference and helps you avoid any delays in getting your refund.

5. What are my options for receiving Financial Aid or other refunds?
  • Deposit to another account (refunds available in 2-3 business days).
  • Receive a paper check (refunds available in 5-7 business days).
  • Same day deposit to the Vibe account, a no monthly fee checking account (refunds available the day the University releases them to BankMobile).
6. Can I have my refund deposited to another bank account?

Yes. You may have your refund deposited to the account of your choice. In order to have your refund deposited to your account, activate your refund preference at WestfieldRefund.com as soon as you receive your Personal Code. During the activation process, select “Deposit to another account” for your refund preference. Then simply complete, print and send the required third party form to the designated address. The form will be available online during the activation process.

7. What exactly is the the BankMobile Vibe accounts?

Through unique features and functionality designed  exclusively for students, BankMobile Vibe empowers and  guides students in their pursuit of financial and academic success. Plus there’s no monthly fee for students.

Say adios to ATM fees, thanks to over 55,000 fee-free
Allpoint ATMs.

Stamp your way to success! Get rewarded for your smart moves in and out of the classroom with the Passport recognition program.

Manage money in minutes with Money Meter, the BankMobile Vibe accounts interactive budgeting tool.
Use it to:

  • Track your spending
  • Set up monthly budgets in multiple categories
  • Monitor your cash flow
  • View your spending history

Make bill-paying faster, easier and more secure.
With Online Bill Pay you can:

  • Set up recurring payments
  • Manage Bill Pay recipients
  • View payment history

Master your financial universe by setting up reserves to achieve your financial goals. This convenient mobile feature does the math for you and gives you a more accurate view of your financials by delivering a financial snapshot.

Temporarily turn off your card to help protect against unauthorized use in the event your card is misplaced.

8. How will I know when my Financial Aid or other refund has been direct deposited to my Vibe account?

BankMobile will send an email to the address you entered during activation when your refund has been deposited to your Vibe account. Additionally, you can view the details of your Vibe account by accessing your statement online at WestfieldRefund.com or by signing up to receive text messages sent directly to your cell phone with Mobile Alerts.

9. Why is the MasterCard logo on my new Vibe account card?

The Vibe account card can be used to make purchases wherever Debit MasterCard is accepted. It is important to note that the My One card is NOT A CREDIT CARD, but rather a
DEBIT CARD backed by the purchasing power of the MasterCard network.

10. What if I have additional questions?

Answers to additional questions along with an activation demo can be found by visiting WestfieldRefund.com. Additionally, BankMobile offers easy answers to your questions with EasyHelp–our interactive, self-service FAQ database.