When do residence halls close?
Per the President’s March 16, 2020, update to the campus community, residence halls are now closed through the end of spring semester.
When can I retrieve my belongings from my room?
IMPORTANT UPDATE of March 20, 2020: In addition to the checkout times discussed below, students may now register for a 60 minute time block between 4 p.m. and 7 p.m. on Saturday and Sunday this weekend. Please remember a maximum of 10 students are able to register per time block, per hall to follow the CDC guidelines. Students who have already selected a time block and would like to change may do so by revisiting their MyHousing account. For additional information, please review the email that was sent to you on March 20, 2020.
Residential students will be required to register to checkout from their room on a specific date and time. This will help to ensure the University is observing the CDC recommendation of social distancing and not having too many students in the residence halls at the same time.
Checkout dates and times will start Friday, March 20, 2020, from 9 a.m. to 4 p.m., and will continue each day until Tuesday, March 24, 2020.
Students can register for a checkout time in their MyHousing account. Please refer to the email from Housing Operations for the step-by-step process.
Important: When checking out of housing, students should limit trips to campus to a maximum of 60 minutes. Health and safety inspections of all residence halls will be completed following the above pick-up times to verify that students have departed campus.
I can’t get to campus during the allotted times. Could I just come now and pick up my belongings?
Unfortunately, we are not able to accommodate this. You will need to checkout during the designated times to ensure the health and safety of all students and staff assisting with this process.
I have items in academic buildings and the Woodward Center. How can I retrieve them?
Students who have supplies in academic and athletic buildings—such as the Dower Center, Science Center, Ely Campus Center (for SGA Executive Committee members) and/or Woodward (for student-athletes)—will be able to do so during their checkout time on campus. Please look for specific instructions to be sent via email from respective heads of departments.
What if I need to live on campus due to being housing insecure, an international student, or other extraordinary circumstance?
Students with extraordinary housing circumstances (as outlined below) and requesting to remain in housing must submit the Request to Stay in Housing application in MyHousing. Requests must be submitted no later than Thursday, March 19, 2020, at 11:59 p.m. NOTE: Only those students approved to remain will have access to their residence hall.
NOTE: We recognize that a small number of students may need to remain in housing through the end of the spring semester due to extraordinary circumstances. Approved reasons a student may be approved to remain in housing through the end of the semester include housing insecurity, no access to online class content at home, a clinical/internship confirmed by the Registrar’s Office, and international students.
I’m currently living on campus after being approved to stay until Saturday, March 28, 2020. If I am not approved to remain in housing, by when do I have to leave campus?
Students not receiving approval to remain in housing must depart no later than Tuesday, March 24, 2020, by 4 p.m. There are no exceptions.
I have a local job. Can I stay in the residence halls?
At this time, on- and off-campus student employment are not approved reasons to remain on campus.
I don’t have an academic commitment, but I also don’t have another place to stay. Can I remain on campus?
Students with extraordinary housing circumstances and requesting to remain in housing must submit the Request to Stay in Housing application in MyHousing. Requests must be submitted no later than Thursday, March 19, 2020, at 11:59 p.m.
I filled out the Request to Stay in Housing application. When will I hear back?
You should receive a response approving or denying your application to remain in housing no later than Friday, March 20, 2020, at 4 p.m.
I’m receiving a 505 Error when I attempt to complete the application to stay!
If you’re on a mobile device, please clear your cache and try again. That should get everything working for you.
I’ve been approved to stay in the residence halls. May I have guests?
No, student and non-student guests are not permitted to visit residence halls through the end of spring semester.
I’ve been approved to stay on campus. What other services are available?
A summary of available services was sent via University email and is also listed on this FAQ page.
What are the Dining Commons hours of operation through the end of spring semester?
As of Sunday, March 29, 2020, meals for students (who have been approved to reside on campus) will be served in T&J Bistro as TO-GO only, and in provided disposable containers. Strict social distancing standards will be followed to ensure everyone’s safety. Meal options will be limited, with no self-service, and no dine-in service permitted. Menus will be posted on the Westfield Dining Services website. A bagged breakfast and snacks will be provided at both meal times by request. Please contact Director of Dining Bill Connor at firstname.lastname@example.org with any other dining questions.
T&J Bistro hours of operation:
- Breakfast: Assorted bag options are available at Lunch and Dinner;
- Lunch: noon to 1:30 p.m.;
- Dinner: 4:30 to 6 p.m.; and
- Snacks: Available by request at Lunch and Dinner.
When will residence halls reopen?
Per the President’s March 16, 2020, update to the campus community, residence halls will now be closed for the rest of spring semester to the general student population.
Since I won’t be living on campus for two weeks, will the University reimburse me for the unused housing and dining during that time?
Per the President’s March 20, 2020, update about student accounts to students, a plan to reimburse payments for housing and dining already made to the University has been established. The process will be swift but not immediate, as account adjustments or credits will be determined on an individual-student basis. Currently, we await guidance from the U.S. Department of Education about the impact, if any, of this situation on federal financial aid and loans. The appropriate adjustment of accounts cannot take place until we have this confirmation. We plan to start issuing prorated adjustments or credits to student accounts by mid-April 2020. Please note that the adjustment or credit will be first applied to any outstanding account balance. Look for further details to be posted on the Student Accounts webpage by the end of March 2020.
I’ve been approved to remain on campus and think I am experiencing COVID-19 symptoms. What should I do?
If you have any reason to believe you may have been exposed to COVID-19 (coronavirus)—or if you are experiencing fever, cough, or shortness of breath—please stay where you are, and do the following:
- Call Health Services prior to coming to the building at 413-572-5415 during normal office hours;
- Alert the provider of the following: your name, date of birth, symptoms, and recent travel history;
- Follow the provider’s instructions and do not go anywhere, unless told otherwise; and
- If you need emergency assistance, call Public Safety at 413-572-5262 or call 911.
Please note that at this time, COVID-19 testing remains limited in Massachusetts, and our providers must rely on guidance from the Massachusetts Department of Public Health to determine if a patient meets testing eligibility requirements.
If you have more questions about housing, please call 413-572-5402, or email email@example.com.