FAQ’s


Why are you requiring me to have an OWL Meal Plan to live on campus?

It is all about the #STOPtheSPREAD! WSU wants all students stay on campus when possible to minimize exposure to COVID-19 from travels off campus. In order to encourage all students to stay on campus during the entire semester, a meal plan is necessary to meet your dietary needs. Every student will have 19 meals to enjoy on campus and $250 Dining Dollars to spend in retail locations. https://www.cdc.gov/coronavirus/2019-ncov/daily-life-coping/deciding-to-go-out.html

When will my meal plan start?

Meal plans will begin on January 17, 2021 with Dinner service from 4-8PM. Dining will continue to utilize the GET App for food ordering in addition to offering take out service in the Dining Commons. We are introducing a late-night delivery program offering food from three unique dining concepts. Additionally, we will be increasing food offerings in the DC to address student feedback from the Fall.  Click the link to download the GET App:  http://qrco.de/bbdbVs

What is happening to the rollover (carryover cash) Dining Dollars from the Spring 2020 and Fall 2020 semesters?

These Dining Dollars can be used in any Dining location in the Spring. They will expire at the end of the 20/21 Academic Year

What will campus dining be like for those who are on campus in the Spring?

Dining will focus on exciting changes:  Changes to improve the student experience and improve choices and customization.

The DC will be converted into a food hall model with independent and unique stations including a custom deli and create your own custom salad stations. You can shop each venue to find everything you would like for their meal. You will still be able to have unlimited and packaged food for to-go dining only.

TJ Bistro will move to a pickup-only location for students to place orders via the GET App. Rice bowls will stay at this location for the Spring.

Marketplace C-store will offer expanded food and grocery options for students who are staying on campus

How will the dining facilities operate?

Dining will efficiently deliver a great dining program to you in the Spring. We anticipate our core locations to open: The DC, TJ Bistro, and the Marketplace C-Store in New Hall. We will offer items from our Ely Locations in TJ Bistro and the Marketplace. Hours of operations will be set in accordance to guidelines set by the Commonwealth and will be communicated in January.

Will hot meals be one of the options available to students or will all food be served cold?

We will have a variety of hot meal options available at all of our locations and there will also be cold pre-wrapped grab and go options like sandwiches, salads, and wrap items at all locations. Through our GET Mobile, hot, customizable meals can be ordered with contactless pickup at TJ Bistro and Marketplace. Visit the Dining Commons for campus favorites like turkey dinner, chicken parmesan, and spaghetti and meatballs. TJ Bistro’s grill will be fired up for burgers and twister wraps. Rice bowl option and Harvest Smoothies will be available only through the app for pick up in TJ Bistro or Marketplace C-Store.

Will the cost of dining be reduced since only take-out meals be available?

This spring, although meals may all be to-go, there will still be plenty of options and plenty to eat! We are creating additional dining locations and pop-ups to make sure everyone can enjoy every meal, while respecting social distancing and other safety guidelines. Meal swipes can still be used in the DC for breakfast, lunch or dinner, or you can “exchange” a meal swipe and pick up food at either Marketplace or TJ Bistro.

Please visit Dining Services for more information about meal plans for the Spring semester.

Will students be able to re-enter the Dining Commons for additional food?

With each meal swipe, students will be able to take the food they would like and a snack for each meal period. Only one meal swipe can be used for each meal. Meal swipes will be permitted to be used up to three at a time with a maximum of four per day. Meal swipes will are valid for breakfast, lunch, dinner, and late night.

Can you still accommodate my dietary need or allergy?

The DC will offer an entire service line – Clean Eats – that accommodates the top 8 allergens and specialty diets such as vegan and vegetarian (https://www.foodallergy.org/resources/preparing-college#). Please contact us at dining@westfield.ma.edu or 413-572-5410 to learn more about how we can accommodate your specific allergy and to establish a plan for your dining success. Please do not wait until you arrive on campus to seek help.

Will students be able to sit with each other to eat together? Either outside or in residence halls?

After the first round of testing is complete, Dining will continue to offer myTables for student to dine together in Scanlon Banquet Hall. Check out this video for more on how to place a table reservation for you and your friends. https://www.instagram.com/p/CG2kYeUlHPt/

What happens if I need to quarantine or isolate, can I still eat at the DC?

If you are asked to relocate to an isolation or quarantine space and remain on campus or in Lansdowne Place, Dining will provide instructions to you to place orders your meals via the GET Mobile App. Three meals a day will delivered to you at one time. The meals will arrive cold and packaged in microwavable containers to eat at your convenience. Students who are in quarantine or specialty housing and do not place an order will be sent three basic meals to carry you until the next order period.

Will it be safe to pick up meals?

As required by the Commonwealth of Massachusetts re-opening criteria, all individuals who visit the Dining Commons will be required to wear a mask in accordance with CDC standards that covers their nose, mouth, and chin. Dining will provide hand sanitizer at all entrances and throughout the locations and individuals are encouraged to sanitize their hands before, during, and when leaving the location. All members of the University Community should complete their symptom checker prior to coming to a dining location on campus. All transactions will use a contactless reader, including campus ID cards, to reduce hand-to-hand contact. Dining is encouraging everyone to use an electronic payment method where possible to reduce the risk of spread, but cash will still be accepted.

What is the Dining team doing to keep me safe?

Dining will continue to follow the very rigorous standards established by Federal, State, and Local Government. On a daily basis, Dining staff all complete a COVID-19 symptom checker that establishes their ability to come to work. All team members have their temperature taken throughout the day to ensure they do not have a fever. The appropriate Personal Protective Equipment such as goggles, face shields, and masks are provided for staff to use throughout the day, as their position requires. Dining staff have received extensive training on the top three prevention techniques: hand washing, physical (social) distancing, and mask wearing. Lastly, each location has a designated person at each mealtime whose sole responsibility will be compliance with mandates and ensuring the safety of the community.

What is the “Get Well” meal program?

We offer a “Get Well” option if you’re feeling under the weather. Our package includes your choice of soup and comes with crackers, tea, juice, pretzels, fruit and your choice of Ginger Ale or Gatorade. Place your order on the GET APP and have a roommate, friend or relative pick it up for you at the marketplace.

What happens if I lose my Student ID card?

To prevent unauthorized use of your lost or stolen ID card, you must notify the Campus Card Office by calling (413) 572-8184 or visiting the Campus Card Office in Wilson Hall, Room 124B. The cost to replace a Student ID card is $30.00.

Are there any job opportunities at Dining Services?

Student employees are an essential part of our operation. Convenient on-campus locations, flexible hours and the opportunity for student supervisory positions are just a few of the benefits of working in Dining Services. For student employment opportunities, review available positions on our website: http://Westfield.interviewexchange.com.