Human Resources - Frequently Asked Questions (FAQ’s)
PAYROLL AND PAYCHECK QUESTIONS
Q: How can I find out my payroll ID number?
A: Please contact the payroll office at 413-572-8404 to find out your Payroll ID. Your Payroll ID number is the same number you use to log into Employee Self Service.
Q: How do I change my personal data, tax information, direct deposit data and other employee information?
A: Go to Employee Self-Service on the WSU main page and change your personal information in the Personal Information Summary sections or Go to the Office of Human Resources, Inclusion, Diversity & Equity webpage > Guides and Forms >Employee Information and complete the Change of Information Form and submit it to OHRIDE.
Q: Can my direct deposit information be changed over the phone or email?
A: You can only update your information via ESS or in person in the payroll office.
Q: How can I get a copy of a W-2 from past years?
A: A copy is available in ESS. If further assistance is required, please contact Payroll.
Q: Who do I contact if I have questions about my W-2?
A: Please contact the Payroll office if you have further questions regarding your W-2.
Q: Where do I pick up my first paycheck?
A: Your first paycheck can be picked up at Student Accounts on the first floor of the Horace Mann Building.
Q: Who do I contact if my paycheck is incorrect?
A: Please contact the Payroll office for further assistance at 413-572-8404
Q: How do I apply for the Tuition Waiver benefit?
Go to the Office of Human Resources, Inclusion, Diversity & Equity webpage>Guides and Forms >Benefits & Insurance > Tuition Waiver Request Form
Q: How do I apply for a leave of absence?
A: Go to the Office of Human Resources, Inclusion, Diversity & Equity webpage > Benefits & Insurance > and complete the WSU Family or Medical Leave Request Form and forward it to OHRIDE
Q: Where are my available time off balances; sick, vacation, personal?
A: Go to Employee Self-Service on the WSU main page > Timesheet and leave/compensatory time. Time off balances can also be found on your paycheck.
Q: How do I apply for health insurance?
A: There are several variables when applying for Health Insurance, please contact the Benefits Manager for more information, prior to making your choice. To browse information online, click here: https://www.mass.gov/orgs/group-insurance-commission
Q: How do I change my supplemental retirement plan contributions?
A: For Fidelity, TIAA or VALIC 403(B) plans; complete the Commonwealth of Massachusetts Salary Agreement for 403(b) plan form and forward the Benefits Manager in OHRIDE: https://search.mass.gov/?q=Massachusetts%20Salary%20Agreement%20for%20403%28b%29%20plan%20
Changes to your SMART plan:
Q: How do I get a dental card or my Vision Discount card?
A: https://bhe.healthplansinc.com/members/ (APA/MSCA Plan Administrator/Non-Unit Plan Administrator)
Q: What is my balance on my Flexible Spending card?
A: To check the balance of your Flexible Spending Account, please visit:
Q: How do I obtain a parking decal?
A: To obtain a parking detail, please see the following link for more information:
Q: What Holidays does the University observe?
A: Please see the following link for a list of Holidays:
Q: How to I put money on my Owl Bucks?
A: Click on the following link to add money to your owl bucks card. http://www.westfield.ma.edu/offices/campus-card-program
Q: I need technical support, what is the Help Desk number?
A: Dial HELP or 413-572-HELP (4357) to send an email to email@example.com
Q: How do I obtain an employee ID?
A: Click on the following link for instructions on how to obtain and employee ID card. http://www.westfield.ma.edu/offices/campus-card-program
Q: What if I lose my employee ID?