{"id":8728,"date":"2026-04-28T08:51:38","date_gmt":"2026-04-28T12:51:38","guid":{"rendered":"https:\/\/www.westfield.ma.edu\/plato\/?page_id=8728"},"modified":"2026-04-28T10:04:03","modified_gmt":"2026-04-28T14:04:03","slug":"students-what-you-need-to-know","status":"publish","type":"page","link":"https:\/\/www.westfield.ma.edu\/plato\/students-what-you-need-to-know\/","title":{"rendered":"Students: What You Need to Know"},"content":{"rendered":"<h1 style=\"text-align: center;\"><strong>STUDENTS<\/strong><strong> WHAT YOU NEED TO KNOW<\/strong><\/h1>\n<h1 style=\"text-align: center;\"><strong> 2026 \u2013 2027<\/strong><\/h1>\n<h2><strong>LOG INTO PLATO<\/strong><\/h2>\n<p>For online and all other classes using the PLATO system visit <a href=\"https:\/\/www.westfield.ma.edu\/plato\/\">the PLATO Home Page<\/a> and click on the \u2018Log into PLATO\u2019 button. For assistance with PLATO related issues you can stop in to the Center for Instructional Technology, located in Wilson 114 or call 413-572-8130. We are open Monday to Friday, 8:30 to 4:30.<\/p>\n<p>If you have trouble logging in contact Technology Support at 413.572.4357 or <a href=\"mailto:supportdesk@westfield.ma.edu\">supportdesk@westfield.ma.edu<\/a><\/p>\n<h2><strong>LATE REGISTRATION &amp; ACCESS TO CLASSES <\/strong><\/h2>\n<p>Students registering through ADD\/DROP will have quick access to their courses in PLATO. If you do not see your courses in PLATO let your instructor know immediately.<\/p>\n<h2><strong>ACCESS TO CLASSES <\/strong><\/h2>\n<p>Students will be able to log in shortly before the semester begins and should complete the \u201cStudent Overview\u201d training\u202fcourse to get familiar with PLATO. Students may see their courses\u202fbut will not be able to access them until 8 am on the first day of classes. Students must log in within the first 48 hours\u202fof the class start date, or within 48 hours of registration.<img loading=\"lazy\" decoding=\"async\" class=\"size-medium wp-image-8736 aligncenter\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.03-AM-300x86.png\" alt=\"\" width=\"300\" height=\"86\" srcset=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.03-AM-300x86.png 300w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.03-AM-150x43.png 150w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.03-AM.png 418w\" sizes=\"auto, (max-width: 300px) 100vw, 300px\" \/><\/p>\n<h2><strong>PROGRAMS &amp; DEGREES ONLINE <\/strong><\/h2>\n<p>WSU offers Bachelor\u2019s Completion Programs in Accounting, Management, Finance, Marketing, Criminal Justice, History, Liberal Studies, Psychology, RN-BSN and Social Work;<\/p>\n<p>Graduate Online\/Hybrid Programs, Masters in Social Work, Masters in Criminal Justice, Masters in Business Administration, and Psychiatric Mental Health Nurse Practitioner. For program information visit <a href=\"https:\/\/www.westfield.ma.edu\/plato\/online-degree-programs\/\">Online Degree Programs at WSU<\/a> \u00a0or call DGCE @ 413-572-8020 or send email to <a href=\"mailto:wsucgce@westfield.ma.edu\">wsucgce@westfield.ma.edu<\/a>.<\/p>\n<h2><strong>REQUIREMENTS &amp; COMPUTER KNOWLEDGE <\/strong><\/h2>\n<p>Students must have access to a computer with an internet connection, an email account, and the ability to download software. Chromebooks, tablets, and phones are not recommended as the primary device for online classes. Some courses may require the use and\/or download of various programs, which may include the use of proctored test exam monitoring software.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8735 aligncenter\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.11-AM.png\" alt=\"\" width=\"150\" height=\"113\" srcset=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.11-AM.png 202w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.11-AM-150x113.png 150w\" sizes=\"auto, (max-width: 150px) 100vw, 150px\" \/><\/p>\n<h2><strong>NEED HELP WITH PLATO AND CAMPUS RESOURCES? <\/strong><\/h2>\n<ul>\n<li>Student Overview Course<\/li>\n<li>Lumi Chat in Brightspace<\/li>\n<li>ThinkingStorm FREE Online Tutoring<\/li>\n<li>Learning Cloud \u2013 Video Tutorials<\/li>\n<\/ul>\n<p>For more information about these great tools visit: <a href=\"https:\/\/www.westfield.ma.edu\/plato\/student-resources\/online-student-help-resources\/\">Online Student Resources at WSU.<\/a><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\" wp-image-8734 aligncenter\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.21-AM.png\" alt=\"\" width=\"173\" height=\"98\" srcset=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.21-AM.png 212w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.06.21-AM-150x85.png 150w\" sizes=\"auto, (max-width: 173px) 100vw, 173px\" \/><\/p>\n<h2><strong>TECHNICAL ISSUES?<\/strong><\/h2>\n<p>Update all browsers and\/or try a different browser such as Chrome or Firefox.<\/p>\n<h2><strong>LOOKING FOR AN ONLINE COURSE? <\/strong><\/h2>\n<p>Go to the <a href=\"https:\/\/www.westfield.ma.edu\/plato\/\">PLATO Homepage<\/a>. On the menu bar click on Online Courses. To register visit: <a href=\"https:\/\/www.westfield.ma.edu\/plato\/online-courses\/register-for-classes\/\">Register for Classes at WSU.<\/a><\/p>\n<h2><strong>PROFESSIONAL LICENSURE &amp; CERTIFICATION <\/strong><\/h2>\n<p>Professional licensure and certification requirements often vary from state to state. Please check with your state and program for licensure and certification requirements. <a href=\"https:\/\/www.westfield.ma.edu\/plato\/student-resources\/distance-learning-resources-for-students\/professional-licensure-disclosure\/\">Professional Licensure Disclosure Statement<\/a>.<\/p>\n<h2><strong>TEXTBOOK &amp; ACCESS CODE INFORMATION <\/strong><\/h2>\n<p>Most courses require a textbook. Some courses require a publisher text access code. Access codes and books can be purchased through the WSU Bookstore. Call for more information 859-209-6958 or visit <a href=\"https:\/\/www.westfield.ma.edu\/\">the Westfield State Homepage<\/a> to find the Bookstore in the Quick Links<\/p>\n<h2><strong>STILL HAVING TROUBLE? <\/strong><\/h2>\n<p>Visit the <a href=\"https:\/\/cit.westfield.ma.edu\/support\/\" target=\"_blank\" rel=\"noopener\">PLATO Help Desk<\/a>, you can also find the Help Desk by clicking on the \u201cPLATO Help &amp; Resources\u201d link on the blue nav bar in your course and select PLATO\/CIT Helpdesk. Click \u201cOpen a New Ticket\u201d to begin.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"wp-image-8733 aligncenter\" src=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.07.45-AM-263x300.png\" alt=\"\" width=\"108\" height=\"123\" srcset=\"https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.07.45-AM-263x300.png 263w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.07.45-AM-132x150.png 132w, https:\/\/www.westfield.ma.edu\/plato\/wp-content\/uploads\/Screenshot-2026-04-28-at-9.07.45-AM.png 488w\" sizes=\"auto, (max-width: 108px) 100vw, 108px\" \/><\/p>\n<h2><strong>STUDENT COMPLAINTS <\/strong><\/h2>\n<p>WSU is required to provide current and prospective online learning students with contact information for filing complaints. <a href=\"https:\/\/www.westfield.ma.edu\/plato\/student-resources\/distance-learning-resources-for-students\/sara-student-complaint-procedures-and-forms\/\">SARA Student Compliant Procedures and Forms<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>STUDENTS WHAT YOU NEED TO KNOW 2026 \u2013 2027 LOG INTO PLATO For online and all other classes using the PLATO system visit the PLATO Home Page and click on the \u2018Log into PLATO\u2019 button. For assistance with PLATO related issues you can stop in to the Center for Instructional Technology, located in Wilson 114 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-8728","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/8728","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/comments?post=8728"}],"version-history":[{"count":5,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/8728\/revisions"}],"predecessor-version":[{"id":8738,"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/pages\/8728\/revisions\/8738"}],"wp:attachment":[{"href":"https:\/\/www.westfield.ma.edu\/plato\/wp-json\/wp\/v2\/media?parent=8728"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}