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Coronavirus FAQ

Announcement:

Per the President’s March 16, 2020, update to the campus community, some of the below answers will be updated as soon as new information is available.

Last Updated: 1:15PM May 11, 2020 

 

Westfield State University acknowledges the disappointment and frustration students, faculty, and staff are feeling, and we thank you all for your continued patience and understanding during this challenging time.

Where can I find the most up-to-date information about campus response to COVID-19?

A copy of all official Westfield State University correspondence and links to important information can be found by clicking the banner at the top of Westfield State University’s homepage.

What communication are parents receiving?

The University is sending (or has sent) an email to parents based on the contact information we have on file. If you didn’t receive the email, you can view copies of all University correspondence and links to important information by clicking the alert banner at the top of the University’s homepage.

How can I help Westfield State students in need?

The Westfield State University Foundation has established an emergency fund to help students who are severely impacted by the changes related to the COVID-19 pandemic and are facing financial concerns. Called Owls Helping Others, interested individuals can visit www.westfield.ma.edu/owlhelp for more information and to learn how you can help.

The following is a summary of the questions posed and answers provided during the April 29 Class of 2020 virtual town hall, organized and led by the Class Council. Most of the questions centered on Commencement. The following is a Q&A summary. Some updates have been made, as further information has become available since the April 29 meeting.


When will the Class of 2020’s Commencement be held?

Due to the Coronavirus (COVID-19) pandemic, Westfield State University’s Commencement ceremony for the Class of 2020—originally scheduled for May 14 (graduate) and May 16 (undergraduate) has been postponed to Saturday, Oct. 24, 2020. It starts at 4 p.m.


Where will the 2020 Commencement ceremony be held?

The ceremony will be held again at MassMutual Center in Springfield, Mass. Directions and parking information may be found on the MassMutual Center website.


Will there be a separate Commencement for graduate students?

No. This year, because of the pandemic, Westfield State will combine the graduate and undergraduate ceremonies into one event.


When and where can students pick up their caps and gowns as well as honors cords?

For our graduating students, caps and gowns will be available for order online through Barnes and Noble. Further details—including information about obtaining honors cords and tassels—will be added to the Commencement webpages, when available.


How many tickets will each student receive?

This is being discussed by the Commencement Planning Committee. We are sensitive to the fact that our students will want to have their families and friends join them at this special event, and we want to accommodate their requests. Because the ceremony will combine recognizing both undergraduates and graduates, we may have more people attending this event, and we want to be sensitive to any potential social distancing restrictions. We hope each student will be able to receive the same amount of tickets (four) as in past years. Please continue to check your email and the Commencement website for updates on this and other topics related to Commencement.


Where can students pick up tickets?

Please continue to check your email and the Commencement website for updates on this and other topics related to Commencement.


Will students be allowed to decorate their caps?

Yes.


Will social distancing be part of the ceremony?

The Commencement Planning Committee will follow the directives set by Gov. Charlie Baker, the Department of Public Health, and the Department of Higher Education to ensure the appropriate health and safety precautions are taken given the parameters that are in place in Massachusetts at that time. Please continue to check your email and the Commencement website for updates on this and other topics related to Commencement.


When will degrees be conferred?

Degrees will be conferred in May 2020 upon those students who have completed their degree requirements by May 11, 2020.


When will students receive their physical diplomas?

Following usual protocol, diplomas will be mailed by mid-July to students who have completed their degree requirements by May 11, 2020. Students completing their degree requirements over the summer are expected to receive their diploma in the mail in September. (Note: When students walk across the stage during any year’s Commencement ceremony, they are handed embossed folders without their actual diplomas.)


If I’m taking summer classes to complete my degree, when would I receive my degree?

You would receive your degree in September, if all credits and requirements are fulfilled.


Will the delay in holding the Commencement ceremony impact my admission to graduate programs?

No, it will not. The Registrar will have on record that you completed your undergraduate degree requirements and will forward your transcript as part of your graduate school application, upon request. The October 2020 Commencement ceremony will have no bearing on your graduate school admission.


How will the Commencement program process? Will graduate students receive their degrees first?

The Commencement Committee is discussing this. Please continue to check your email and the Commencement website for updates on this and other topics related to Commencement.


Will there be a Commencement keynote speaker or student speakers?

We anticipate the ceremony to be streamlined compared to the separate ceremonies for undergraduate and graduate commencements. However, plans are underway to host a formal ceremony that appropriately reflects the culmination of achieving one’s bachelor’s or master’s degree from Westfield State University. Details on the ceremony’s speaking program will be forthcoming.


Will our email addresses expire before October 2020?

Students will have access to their Westfield State University email accounts, as long as they continue to periodically update their passwords, when prompted by Westfield State Information Technology. (Please be cautious of potential spam messages; always double check the sender’s email address. Emails coming from @westfield.ma.edu are official Westfield State communications.) Graduating seniors will continue to receive emails related to Commencement. Please continue to check your email for updates during the upcoming months.


Will graduating students continue to receive support from Academic Affairs and Student Affairs through October 2020?

Yes. Academic and student affairs support will continue to be available to you. Please continue to check your email and the Commencement website for updates on this and other topics related to Commencement.

When do residence halls close?

Per the President’s March 16, 2020, update to the campus community, residence halls are now closed through the end of spring semester.


When can I retrieve my belongings from my room?

IMPORTANT UPDATE of March 20, 2020: In addition to the checkout times discussed below, students may now register for a 60 minute time block between 4 p.m. and 7 p.m. on Saturday and Sunday this weekend. Please remember a maximum of 10 students are able to register per time block, per hall to follow the CDC guidelines. Students who have already selected a time block and would like to change may do so by revisiting their MyHousing account. For additional information, please review the email that was sent to you on March 20, 2020.

Residential students will be required to register to checkout from their room on a specific date and time. This will help to ensure the University is observing the CDC recommendation of social distancing and not having too many students in the residence halls at the same time.

Checkout dates and times will start Friday, March 20, 2020, from 9 a.m. to 4 p.m., and will continue each day until Tuesday, March 24, 2020.

Students can register for a checkout time in their MyHousing account. Please refer to the email from Housing Operations for the step-by-step process.

Important: When checking out of housing, students should limit trips to campus to a maximum of 60 minutes. Health and safety inspections of all residence halls will be completed following the above pick-up times to verify that students have departed campus.


I can’t get to campus during the allotted times. Could I just come now and pick up my belongings?

Unfortunately, we are not able to accommodate this. You will need to checkout during the designated times to ensure the health and safety of all students and staff assisting with this process.


I have items in academic buildings and the Woodward Center. How can I retrieve them?

Students who have supplies in academic and athletic buildings—such as the Dower Center, Science Center, Ely Campus Center (for SGA Executive Committee members) and/or Woodward (for student-athletes)—will be able to do so during their checkout time on campus. Please look for specific instructions to be sent via email from respective heads of departments.


What if I need to live on campus due to being housing insecure, an international student, or other extraordinary circumstance?

Students with extraordinary housing circumstances (as outlined below) and requesting to remain in housing must submit the Request to Stay in Housing application in MyHousing. Requests must be submitted no later than Thursday, March 19, 2020, at 11:59 p.m. NOTE: Only those students approved to remain will have access to their residence hall.

NOTE: We recognize that a small number of students may need to remain in housing through the end of the spring semester due to extraordinary circumstances. Approved reasons a student may be approved to remain in housing through the end of the semester include housing insecurity, no access to online class content at home, a clinical/internship confirmed by the Registrar’s Office, and international students.


I’m currently living on campus after being approved to stay until Saturday, March 28, 2020. If I am not approved to remain in housing, by when do I have to leave campus?

Students not receiving approval to remain in housing must depart no later than Tuesday, March 24, 2020, by 4 p.m. There are no exceptions.


I have a local job. Can I stay in the residence halls?

At this time, on- and off-campus student employment are not approved reasons to remain on campus.


I don’t have an academic commitment, but I also don’t have another place to stay. Can I remain on campus?

Students with extraordinary housing circumstances and requesting to remain in housing must submit the Request to Stay in Housing application in MyHousing. Requests must be submitted no later than Thursday, March 19, 2020, at 11:59 p.m.


I filled out the Request to Stay in Housing application. When will I hear back?

You should receive a response approving or denying your application to remain in housing no later than Friday, March 20, 2020, at 4 p.m.


I’m receiving a 505 Error when I attempt to complete the application to stay!

If you’re on a mobile device, please clear your cache and try again. That should get everything working for you.


I’ve been approved to stay in the residence halls. May I have guests?

No, student and non-student guests are not permitted to visit residence halls through the end of spring semester.


I’ve been approved to stay on campus. What other services are available?

A summary of available services was sent via University email and is also listed on this FAQ page.


What are the Dining Commons hours of operation through the end of spring semester?

As of Sunday, March 29, 2020, meals for students (who have been approved to reside on campus) will be served in T&J Bistro as TO-GO only, and in provided disposable containers. Strict social distancing standards will be followed to ensure everyone’s safety. Meal options will be limited, with no self-service, and no dine-in service permitted. Menus will be posted on the Westfield Dining Services website. A bagged breakfast and snacks will be provided at both meal times by request. Please contact Director of Dining Bill Connor at wconnor@westfield.ma.edu with any other dining questions.

T&J Bistro hours of operation:

  • Breakfast: Assorted bag options are available at Lunch and Dinner;
  • Lunch: noon to 1:30 p.m.;
  • Dinner: 4:30 to 6 p.m.; and
  • Snacks: Available by request at Lunch and Dinner.

When will residence halls reopen?

Per the President’s March 16, 2020, update to the campus community, residence halls will now be closed for the rest of spring semester to the general student population.


Since I won’t be living on campus for two weeks, will the University reimburse me for the unused housing and dining during that time?

Per the President’s March 20, 2020, update about student accounts to students, a plan to reimburse payments for housing and dining already made to the University has been established. The process will be swift but not immediate, as account adjustments or credits will be determined on an individual-student basis. Currently, we await guidance from the U.S. Department of Education about the impact, if any, of this situation on federal financial aid and loans. The appropriate adjustment of accounts cannot take place until we have this confirmation. We plan to start issuing prorated adjustments or credits to student accounts by mid-April 2020. Please note that the adjustment or credit will be first applied to any outstanding account balance. Look for further details to be posted on the Student Accounts webpage by the end of March 2020.


I’ve been approved to remain on campus and think I am experiencing COVID-19 symptoms. What should I do?

If you have any reason to believe you may have been exposed to COVID-19 (coronavirus)—or if you are experiencing fever, cough, or shortness of breath—please stay where you are, and do the following:

  • Call Health Services prior to coming to the building at 413-572-5415 during normal office hours;
  • Alert the provider of the following: your name, date of birth, symptoms, and recent travel history;
  • Follow the provider’s instructions and do not go anywhere, unless told otherwise; and
  • If you need emergency assistance, call Public Safety at 413-572-5262 or call 911.

Please note that at this time, COVID-19 testing remains limited in Massachusetts, and our providers must rely on guidance from the Massachusetts Department of Public Health to determine if a patient meets testing eligibility requirements.


If you have more questions about housing, please call 413-572-5402, or email housing@westfield.ma.edu.

Are campus tours being conducted?

Admissions-related campus events are cancelled through the end of spring semester, including all Accepted Student Days, campus tours, and information sessions. Students may visit the Westfield State University virtual tour on our website. Accepted first-year students may join our Class of 2024 Facebook group to learn more about us and meet future classmates. We encourage all fall 2020 accepted students to visit our Instagram page.


What is happening to academic community events like lectures, workshops, etc.?

At Westfield State, we value the interactions we have as a community of scholars, and we take pride in offering opportunities for students to engage with scholars and professionals alike. In the next few weeks, we will take time to move as many community academic events as possible to a virtual format. We will keep you posted on opportunities to participate in virtual activities and discussions to maintain our community.


Will there be student activities or other programming while I am away from campus?

Virtual programming opportunities will be offered to students for the remainder of spring semester. Please check your student email for updates.

I need to visit in person the Registrar/Bursar/other office on campus. Will I be able to?

No. There will be no in-person services or appointments through the end of spring semester, but staff can support you remotely via phone and email. Westfield State University will be open to only faculty and staff with an activated ID card as well as the limited-number of students who are approved to live on campus, and specific vendors.


What are the hours of operation on campus?

Official hours of operation are generally 8:30 a.m. to 5 p.m., depending on the office or department. University personnel are reporting for regular work hours. You may reach them via phone or email during regular business hours. There will be no in-person services or appointments through the end of spring semester, but staff can support you remotely via phone and email.


Will Health Services be open?

Health Services staff will be available Monday through Friday, 8:30 a.m. to 5 p.m. On-campus guidance about health-related concerns is available by calling 413-572-5415. Students experiencing symptoms of concern while at home should contact their primary care physicians.

Important: Do NOT come to campus if:

  • You have traveled, within the past 14 days, from affected international locations where community spread of COVID-19 is occurring (https://www.cdc.gov/coronavirus/2019-ncov/travelers/index.html);
  • You have traveled, within the past 14 days, to locations in the United States where ongoing community spread of COVID-19 has been reported (https://www.cdc.gov/coronavirus/2019-ncov/cases-in-us.html);
  • You have been in close contact with a person known to have COVID-19 (this includes close contact with those who are “confirmed” to have COVID-19 and those who are “presumptively positive” for COVID-19);
  • You are a healthcare worker who has been caring for patients with COVID-19.
  • You are sick with flu-like symptoms or are exhibiting symptoms consistent with COVID-19.
  • You have tested positive (presumptive or confirmed) for COVID-19.

Will the Counseling Center be open?

Counseling Center staff will offer tele-therapy sessions to students living in Massachusetts (due to licensing statutes) starting the week of March 23, 2020. If you are a current client at the Counseling Center (i.e. connected more than once with a counselor this semester), you can expect to hear directly from your counselor with information regarding scheduling, or you can call 413-572-5790, or email lcampbell@westfield.ma.edu. Students living in another state can contact their counselor, primary care physician, or health insurance to be connected to a counselor in your local area. If you are a new client looking to connect with a counselor, or a current client and have questions related to scheduling, please call us at the number above. Please note: In light of current circumstances, there will be no in-person sessions offered on campus for the remainder of the semester.

For information about support, medication appointments, and other services offered during this time, please visit www.westfield.ma.edu/student-life/counseling-center. For those students who have been approved to remain on campus through the end of the semester: If you are in need of immediate mental health support, please contact your RA or RD, or Public Safety at 413-572-5262. Students in Westfield: You may contact BHN (Behavioral Health Network) crisis at 413-568-6386.


Will the Career Center be open?

In-person career advising appointments have been postponed. Career Center staff will be available Monday through Friday, 8:30 a.m. to 5 p.m. and will work with students and alumni via phone conference regarding assistance with career development. Please call 413-572-5206, or email careers@westfield.ma.edu. Students and alumni may continue to remotely access all Career Center materials and resources.


Will the Fitness Center/ Wellness Center be open?

No. The Fitness Center and Wellness Center be closed to students, faculty, and staff for the remainder of the semester. Students who have belongings in locker rooms will hear from center staff about how to retrieve their items.


Will Public Safety be available to me while I’m on campus?

The Department of Public Safety/University Police will remain open 24/7. For assistance, please call 413-572-5262.


Will Ely Library be open?

Students can continue to access library materials remotely via www.lib.westfield.ma.edu/home. While library staff will be available via phone and email, students will not have access to the building for the remainder of spring semester. Ely Library will be open to only faculty and staff with ID access Monday through Friday, from 9 a.m. to 5 p.m., and may be reached by calling 413-572-5231 or by email at elylibrary@westfield.ma.edu. Reference services will be available virtually by calling 413-572-5234, emailing askus@westfield.ma.edu, or using the chat feature on the library webpage during the following hours: Monday through Thursday, 9 a.m. to 9 p.m.; Friday, 9 a.m. to 5 p.m.; Saturday, 10 a.m. to 6 p.m.; and Sunday, 1 to 9 p.m.


Will on-campus buildings (including residence halls) be cleaned and sanitized?

Yes. All buildings—including residence halls, academic buildings, and dining areas and surfaces—will be deeply cleaned and sanitized by professional staff.


Will the PVTA bus still run?

Starting March 23, 2020, PVTA bus transportation (R10 route) will operate on a modified Saturday schedule (Monday through Saturday, 6 a.m. to 9 p.m.) for those who need access to local grocery stores, pharmacies, Walmart, etc. Sundays will continue to operate on a Sunday service schedule. This applies to all PVTA service. For a schedule, please visit www.pvta.com. Campus shuttles will not operate through the end of the semester.


Will interfaith services be held on campus?

At this time, any in-person services held at the Albert and Amelia Ferst Interfaith Center will not take place. Alternative services may be provided. If you need to speak with a chaplain regarding any religious services and updates, please contact the following:


How can I help Westfield State students in need?

The Westfield State University Foundation has established an emergency fund to help students who are severely impacted by these changes and are facing financial concerns. Called Owls Helping Owls, interested individuals can visit the www.westfield.ma.edu/owlhelp for more information and to learn how you can help.

Westfield State University students will be reimbursed for payments made for spring 2020 semester housing, dining plans, and Study Abroad programs that were discontinued, all due to the Coronavirus (COVID-19) pandemic.

Student Account FAQ's

Will all classes be held online?

Yes. Like many universities across the country, Westfield State has converted its courses to remote formats through the end of the semester. Faculty may use a variety of technology strategies to conduct these remote classes. Westfield State is fortunate to have many online learning resources available. PLATO (also known as Blackboard) is just one of these options. Some options are simple and familiar—including using email to send links, instructions, assignments, etc., to students. Faculty will work the week of March 16, 2020, to convert their courses to remote lessons, and they will provide students with direction when it is time to start classes.


I have never taken a remote course, and I’m nervous about whether I will be successful. What should I do?

The current environment is creating a good deal of change for all of us, and we understand that some students will be concerned about learning in a new modality. Some faculty are new to this experience as well. Our concern for your success is a part of all that we do, whether you are on campus or off campus. Discuss your concerns with your faculty member or academic/program advisor. Friends who have been in remote classes previously may be able to share their experiences and help relieve some of your concerns. We will also provide resources and assistance along the way. We truly are in this together!


There are many resources available to help you prepare for remote learning. Our Center for Instructional Technology (CIT) offers regular support and tips for online learning. All students have access to online tutoring through the University’s online learning management system (PLATO), here. Other resources with advice for remote learning can be found online as well. For example, please visit Northeastern University’s “8 Strategies for Getting the Most out of an Online Class.” Most resources recommend the following for remote learning:

  • Be sure to check your email/class posting each day, probably a couple times a day to receive instructions from your professors. Be sure to ask them questions if you are unclear about the assigned tasks.
  • Schedule your time as you would for a regular class. That means scheduling time to be “in class” and time for homework and projects as well. Do your best to keep your schedule.
  • Set aside space to do your classwork at home, and keep the work in that space as organized as possible. Take time to organize the desktop on your computer or laptop with specific folders for each class.
  • Engage with the instructor and students. Many students actually enjoy online discussions more than in-class discussions.
  • Save all your work before you submit it so that you have a back-up copy in case anything goes wrong with the technology. This includes assignments, discussion responses, blog entries, etc.)

What if I need help with remote learning?

Don’t forget that your academic and program advisor, department chair, and college dean can all be resources for you. Don’t hesitate to speak up if you’re struggling; we are here to help you.

If you’re having difficulty with technology issues in the remote-learning process, please contact the Center for Instructional Technology (CIT) Helpdesk. At this resource, you’ll be able to complete a ticket to request support.


What if I need academic support? Are tutoring services still available?

All students have access to online tutoring through the University’s online learning management system (PLATO) under Student Resources. If you have never logged onto PLATO, you may do that here.

The Banacos Academic Center provides a peer tutoring program which will continue online or by phone for the remainder of the spring semester. Students should contact their tutor to determine how they will proceed. Students in need of a tutor may request a tutor online.

The Center for Reading and Writing will provide student support through remote means.  Please sign up for an appointment at their website.

STEM Tutoring (i.e., mathematics and sciences) will offer online appointments during their regularly scheduled times. The STEM tutoring website will have directions for securing remote appointments, starting Monday, March 23, 2020. 

If you are a student with a documented disability, please contact Disability Services at ds@westfield.ma.edu, and if you are part of the Learning Disabilities Program, please contact ldp@westfield.ma.edu.


Will registration and advising proceed as scheduled?

Yes: Advising and registration will take place as scheduled. Please check the Registrar’s website for your advising and registration dates. Students should contact their academic advisor to arrange for a phone, email, or virtual advising session and access to your registration PIN.


Will Commencement ceremonies still be held as scheduled?

Given the significance of student academic achievement recognized and celebrated at Westfield State’s Commencement ceremonies traditionally held in May, we are currently hopeful that this ceremony can be rescheduled to take place at a later time.


Are faculty holding in-person office hours?

No. Faculty will hold virtual office hours and continue to support students’ academic work via phone, web services, and email. If you are experiencing academic issues or have questions about your academic work, please contact your instructor, academic department chair, academic or program advisor, or college dean. We will do our best to address your concerns and questions as soon as possible.


Will my College Dean’s office still be available to assist me?

Yes. The College Dean’s offices will still be available to help you via phone and/or email from 8:30 a.m. to 4:30 p.m. Monday through Friday through the end of the semester.


Who should I speak with about my placement/internship/practicum or other experiential learning?

Questions regarding internships, clinical placements/community-engaged learning, internships, field experience, teaching practicum should be directed to your faculty supervisor, coordinator, or department chair.


Will students be reimbursed for international travel?

The University will issue refunds for short-term study abroad travel courses, which were scheduled but necessarily cancelled due to the current COVID-19 pandemic. A credit will be issued on your student account for the amount of the payment made on your student account, which varies by course.


What is happening to academic community events like lectures, workshops, etc.?

At Westfield State, we value the interactions we have as a community of scholars, and we take pride in offering opportunities for students to engage with scholars and professionals alike. In the next few weeks, we will take time to move as many community academic events as possible to a virtual format. We will keep you posted on opportunities to participate in virtual activities and discussions to maintain our community.

Will all courses through the College of Graduate and Continuing Education be online?

Yes, all online courses will proceed as scheduled, with no interruption. All on-ground courses are being converted to remote formats through the end of the semester. Faculty may use a variety of technology strategies to conduct these remote classes. Westfield State is fortunate to have many online learning resources available. PLATO (also known as Blackboard) is just one of these options. Some options are simple and familiar—including using email to send links, instructions, assignments, etc., to students. Faculty will work the week of March 16, 2020, to convert their courses to remote lessons, and they will provide students with direction when it is time to start classes. On-ground classes include remote course locations, such as MSW Worcester and non-credit community course offerings.


Who should I speak with about my placement/internship/practicum or other experiential learning?

Questions regarding internships, clinical placements/community-engaged learning, internships, field experience, teaching practicum should be directed to your faculty supervisor, coordinator, or department chair.


Will the staff in the College of Graduate and Continuing Education still be available to help me?

Yes: The Graduate and Continuing Education staff will be available Monday through Friday, 8 a.m. to 4 p.m. There will be no in-person services or appointments through the end of the semester, but staff can support you remotely via phone and email. If you have questions, please call 413-572-8020, or email wsucgce@westfield.ma.edu


How does this situation impact Westfield Promise and dual enrollment-related classes and activities?

Any student registered in an on-campus dual enrollment or Westfield Promise course(s) will complete their course(s) online under the guidance of their faculty member. High school partner sites are closed through May 4, 2020. During this time, high school juniors enrolled in Westfield Promise stretch courses should frequently check their Westfield State email for guidance from their instructors. These courses are currently taking place online.

Questions should be directed to:


Will upcoming summer registration be impacted?

No, summer sessions registration is scheduled to start as planned on Monday, March 30, 2020.


How do I register for summer sessions?

Students interested in registering for summer sessions may do so online through your myWestfield portal account. A PIN is not required for registration into summer sessions. Click here for more information on our summer course schedules. 

If you need assistance during registration, the registration team is available remotely Monday through Friday, 8 a.m. to 4 p.m.

  • Students with a last name beginning with the letters A through M may contact Celeste Washington by email at cwashington@westfield.ma.edu.
  • Students with a last name beginning with the letters N through Z may contact Cornel Hurston by email at churston@westfield.ma.edu.

If you have difficulty in submitting your online registration through your myWestfield account, please complete and email the fillable PDF registration forms to the registration team listed above.


How does this impact on-campus meetings, appointments, and events related to Graduate and Continuing Education?

There will be no in-person services, appointments, or events through the end of the semester, but staff can support you remotely via phone and email. This includes academic advisors and recruitment activities.

Interested in a program at Westfield State? You can live-chat with a member from our Outreach staff at www.gobacknow.com


Is financial aid available for summer session courses?

Current Westfield State degree-seeking students should contact via email the Financial Aid office to request if they are eligible. Please write to: financialaid@westfield.ma.edu.


How can I make a payment on my student account?

There are several ways to make a payment without coming in person to the CGCE Student Accounts office. They include:

  • Online payments are accepted through the student’s myWestfield portal. Once logged in, click “Finances” then “View Account and Pay Bill.” Student Accounts staff are available to walk you through making your online payment, if needed;
  • You may also call the Student Accounts office at 413-572-8832, or email cgce_ar@westfield.ma.edu to discuss payment options;
  • Lastly, you may mail your payment to the CGCE Office of Student Accounts, 333 Western Ave., Westfield, MA 01085;
  • Installment plan participants: Please follow your established payment plan schedule.

Will the College for Kids and TeenU programs still take place this summer?

Yes, these programs are planned to take place during the summer months. We are, however, closely monitoring the COVID-19 pandemic and will make any changes as needed for the health and safety of all participants. You may register online at www.westfield.ma.edu/cfk.


Will Commencement ceremonies still be held as scheduled?

Given the significance of student academic achievement recognized and celebrated at Westfield State’s Commencement ceremonies traditionally held in May, we are currently hopeful that this ceremony can be rescheduled to take place at a later time.

If you have further questions about pass/fail, please contact your advisor, the Office of Academic Advising at advising@westfield.ma.edu or the Office of the Registrar at registrar@westfield.ma.edu.

Read the Updated Pass/Fail Policy for Spring 2020.


What does it mean to take a class pass/fail?

Instead of a letter grade, you receive either a P (meaning you passed the class and received the credits) or F (meaning you failed the class and received 0 credits). You need to continue to do your coursework for the remainder of the semester and faculty will grade as they regularly would. Once final grades have been submitted, if you have passed the class (a D- or better), the registrar’s office will record this as a P on your transcript. If you have earned an F in the class, an F will be recorded on your transcript.


Can I take more than one class on pass/fail?

Yes, for this semester only, you can take multiple classes with the pass/fail option.


Can I take courses from the Common Core (general education) as pass/fail?

Yes, for this semester only, you may take a common core course as a pass/fail. Some students take a common core course to count in their major as well as the core. This option may be restricted if your major requires licensure or accreditation. Please speak with your advisor when selecting this option.


Can I take a course in my major as pass/fail?

Yes, for this semester only, you may take courses in your major as pass/fail. This option may be restricted if your major requires licensure or accreditation. Please speak with your advisor when selecting this option.


Can having a pass/fail option impact acceptance to graduate school?

This may depend on the field in which you wish to study. Many institutions across the country are moving to this grading system for this semester, and Westfield State will include a notation about COVID-19 on the transcript.  However, you will want to speak with your advisor about the potential impact on graduate school applications. 


Will taking a course on pass/fail have an impact on Academic Honors?

Taking courses on pass/fail will impact qualifying for Dean’s List, as the Dean’s List policy requires students to complete at least 12 graded credit hours to qualify for Dean’s List.

Taking courses on pass/fail will not impact Graduation Honors, as that policy does not require a minimum number of graded credits per semester. 


How does taking a course pass/fail impact my GPA?

Quality points are not assigned to pass/fail grades. That means the pass/fail option does not directly impact your grade point average. If you are taking a course or set of courses to improve your GPA, pass/fail is probably not a good option for you. Please speak to your advisor about the pass/fail option if you have concerns about how pass/fail will impact your GPA.


When do I have to decide if I want to take a class (or more than one class) as pass/fail?

Students are required to submit their request for Pass/Fail no later than 5 p.m., May 22, 2020. Students who have already declared pass/fail for a course DO NOT NEED to change anything at this time. Students who requested pass/fail prior to April 28, 2020, will be allowed to change that status once grades have been issued. All other students are advised to review the letter grades for their courses prior to submitting the request for the pass/fail option. Detailed information regarding the implementation of this temporary policy, courses excluded from the policy, notes on the extended deadline, and the form to request pass/fail will be available on the Office of the Registrar website. 


Will faculty know if I am taking a course pass/fail?

In accordance with policy, faculty are not notified of pass/fail status. Faculty grade as they regularly would, and the registrar converts those final course grades of students opting for pass/fail.


If I decide to take one or more classes on pass/fail, what should I do?

Be sure to read the policy carefully, and speak with your advisor. Once you have determined that this option is right for you, visit the Registrar’s Office website, and check the list of courses restricted for pass/fail. If your course is not on the list, complete the spring 2020 pass/fail form, which will be found on the Registrar’s Office website.

I’m an athlete. Are games and other athletic activities and events cancelled?

Update as of March 16, 2020, at 11 a.m.: Westfield State University Athletics regrets to announce that with the Massachusetts State Collegiate Athletic Conference's announcement that the league will cancel the spring sport seasons and championships, Westfield State will also formally cancel all spring sports for the 2020 season. While we had hoped that there would be an opportunity for our Smith Cup-leading athletic programs to have the opportunity to continue their seasons at some point this spring, updated guidance from the Governor’s office indicates that this is the most prudent move for student-and-community safety at this unprecedented point in time.   

The NCAA has announced plans for eligibility waivers for all 2020 spring sport athletes affected by the cancellations due to COVID-19. Westfield State Athletics will make further guidance on applying for eligibility waivers available to Owls’ student-athletes as it is announced by the NCAA.   

Current student athletes should continue to complete all academic work as directed by their professors, whether through online or alternative delivery methods, or when/if return to campus occurs. Please continue to check Westfield State University’s Coronavirus website for official University updates.

Westfield State plans to resume all intercollegiate athletics programs in fall 2020 and encourages both current and prospective student-athletes to stay in touch with their coaching staff and complete all necessary steps for enrollment and housing for the fall semester. Westfield State athletics coaches, administration and staff will be available by phone and email to answer questions, concerns, and academic support issues.  

Intercollegiate athletics helps instill many life values, including overcoming challenges, resiliency, and teamwork. We salute our spring student-athletes for their contributions to our athletics program, and their resiliency in the face of this challenge. For those graduating who do not plan to extend their eligibility, thank you for all you have contributed to Westfield State athletics, and we wish you well in your future plans. “Once an Owl, Always an Owl!”

March 13, 2020: The Massachusetts State Universities and the Massachusetts State Collegiate Athletic Conference (MASCAC) has been monitoring the COVID-19 outbreak. Gov. Charlie Baker declared a state of emergency in Massachusetts as a result of COVID-19. The NCAA has cancelled all remaining winter and spring NCAA championships. Based on the evolving COVID-19 public health threat, and in the best interest of our student-athletes and communities, the MASCAC will suspend all MASCAC institution athletic activity indefinitely. Teams currently playing out of state shall remain an institutional decision.

I plan to work remotely. Could I have access to a VPN?

Due to licensing restricts, Westfield State University Information Technology Services is currently not creating any new VPN accounts. We are working on a plan to sustain the needs of University operations. In the interim, however, please refrain from requesting accounts at this time. More information will be provided regarding this access as soon as it’s available.


I’m a student in need and am having difficulty accessing the internet. What should I do?

Low-income students and families in need of internet service through Comcast are encouraged to reach out to www.internetessentials.com or call either of two dedicated phone numbers: 1-855-846-8376 for English and 1-855-765-6995 for Spanish. Minimum free bandwidth will be 25/3, and it is a courtesy, 60-day internet services that will include equipment and installation. Comcast is also opening up hotspots throughout the country to all users. Any student/family that is already a Comcast customer at home and cannot pay their bill will not have any adverse impact to their service.


I’m having IT trouble with my online classes. Who do I contact?

If you are experiencing trouble with online learning, please contact the Center for Instructional Technology.